Frequently asked questions

If you order before 11.30, we will send your order the same weekday. Delivery time is normally 1-3 working days depending on where you live in Sweden.

Call or email us and let us know your requirements. If we have time to stop the order before the warehouse has packed it, we can adjust/shred and credit/refund the order. If we cancel your order, you can only place a new one. Otherwise, place a new order and return the incorrect one.

We offer free shipping within Sweden on web orders over 500 SEK. For orders below the free shipping limit, a shipping cost of SEK 69 (incl. VAT) will be added.

When shipping outside Sweden there is an additional shipping cost of 193 SEK

Private individual:
To obtain your return shipping label, please contact us and fill out the the return form and send it in the box. Also circle what you want to return on the delivery note and put it in the parcel. Pack your goods in the same box they were delivered in or equivalent, then attach the return shipping label to the packaging. Hand it in to your nearest DHL agent.

Bytes
If you wish to exchange an item, follow the steps above and then place a new order.

Companies:
As a company, you fill in our return form and then return the products to us. NOTE! Returns are only valid for unbroken packaging.

If we have time to change the address before the order leaves the warehouse, we will do so. In some cases, this is not possible and a fee of up to SEK 225 can be added (a fee that our shipping company takes that we cannot influence). Therefore, when placing an order, double-check that your information is correct.

Once your parcel has been delivered, you will receive a text message telling you where to pick it up. You can track your order on DHL website by quoting the parcel number in the email you received from us.

To initiate a complaint, you need to fill in our complaint form, which you can find here. here.

Please note! You have to send the complained product to us for assessment. It is not enough to just fill in the form. If you have questions about your product, send an email to info@C2safety.com and we will help you.

Call or email us with your request. If we stop the order before the warehouse has packed it, the order will be cancelled and refunded. If the order has shipped, place a new order and return the incorrect one. Contact Customer Services to explain the situation.