Complaints & returns

Here you will find instructions on how to proceed when you want to make a complaint or return one or more items.

Complaints - when a product you bought from us has broken or does not fulfil the expected requirements as promised.

Return - When you want to return a product due to a cancelled purchase or similar.

Please note! You have to send the complained product to us for assessment. It is not enough to just fill in the form. If you have questions about your product, send an email to info@C2safety.com and we will help you.

Complaint form / Claim form

1Personal data

2Product information

Fill in your details as below / Fill in your details as below.
Name / Name
Förnamn/Företagsnamn - Name/Company name Last name (if no company) / Surname (if no company)
Adress / Address*
Gatuadress / Street address Postcode / Zip Code Town / City
Telefonnummer / Phone number*
E-post / E-mail*

Tillverkare / Manufacturer*
*
Produktnamn / Product name Artikelnummer / Serial number / Article number
Storlek / Size
Om applicerbar / If applicable
Inköpsställe / Place of purchase*
Order number
If you bought the product directly from us, please enter your order number that was sent to your email at the time of purchase.
Datum / Date*
YYYY slash MM slash DD
Anledning till reklamation / Cause of complaint*
Önskad åtgärd / Desired action*
- Credits / Refound
- Reparation / Repair
- Utbyte / Exchange
Ladda op bilder på din reklamation / Upload picture of complaint product
Drop files here or

Accepted file types: jpg, gif, png, pdf, Max. file size: 50 MB, Max. files: 5.
Name
First Last
Unnamed

Return

To return an item, fill in our returns document.

Return-C2 Download

Return-ENG Download

Batteries for rope mopeds (ACX - RCX - TCF)
The batteries are classified as dangerous goods (class 9 UN 3480 lithium ion batteries) and should be handled and transported accordingly. Defective batteries must not be transported.

About us

See full conditions for returns and complaints here