Customer service

E-mail: info@c2safety.com
Telephone: 018 - 67 79 90
Weekdays 09.00-16.00 (closed for lunch 12.00-13.00)

Prices
All prices are current and may change in the future. The individual and current total price of your order is summarised at checkout, including any charges for shipping and payment, and VAT.

Payment (business customer)
We offer Nets Payment Solutions or C2 invoice (for contract customers).

Payment method via Nets Payment Solutions

  • Card payment - VISA / Mastercard / AMEX

Nets specialises in powering digital payments. They connect banks, merchants and consumers through an international network that enables digital payments. They offer a wide range of payment solutions for merchants across the Nordic region. Read more here.

Payment (private customer)
We offer the following payment methods via Klarna Checkout

  • Card payment - VISA / Mastercard
  • 'Direct payment', card payment or secure bank transfer via Klarna
  • 'Get first, pay later', invoice via Klarna
  • 'Split', instalment payments via Klarna

Pay by invoice, card or bank transfer - Klarna Checkout makes it easy, flexible and safe for you to shop online. By answering a few questions, you can easily identify yourself and choose the payment method that suits you best. A nice feature of Klarna Checkout is that they distinguish between purchase and payment. First you confirm your purchase and then you choose how you want to pay. Either by Klarna invoice or Klarna account - or by card or bank transfer. Everything is equally secure.

Shipping
We offer free shipping within Sweden on web orders over 500 SEK. For orders below the free shipping limit, a shipping cost of SEK 69 (incl. VAT) will be added.

When shipping outside Sweden there is an additional shipping cost of 193 SEK

When ordering by e-mail/phone, a shipping cost of SEK 120 (incl. VAT) is always added.

Delivery time
The estimated delivery time of the order is indicated in the order acknowledgement that you receive after receiving the order confirmation. Once the order has been sent from C2, the delivery time is usually 1-3 business days. If the product is made to order, we cannot guarantee our regular delivery times of 1-3 business days.

Delay in delivery
If there is a delivery delay, we will notify you by e-mail. You as a customer always have the right to cancel the purchase in case of delivery delays. We reserve the right to disclaim all compensation to the customer regarding delivery delays.

To return an item, fill in our returns document.


You can find all our terms and conditions on returns and exchanges. here.

Company information
C2 Vertical Safety AB, org. 556594-2595.

You can find all our purchase conditions here.

What is the easiest way to contact us on data protection issues?
Contact us at info@c2safety.com. We may make changes to our policy. The latest version of our privacy policy is always available here on the website.

What are cookies and how do we use them?
A cookie is a small text file that is stored on your computer, tablet or mobile phone when you visit different websites. These text files can then be read by the sites and help to identify you, which is often used for basic functions and other things that improve your user experience.

You can read more about our privacy policy and cookies. here.

We are keen that our products are of the highest quality, that they deliver as they should and, not least, that you are satisfied with your products. Should you receive a defective product, you have the right to complain for 3 years from the date of purchase, provided that the defect is original.

To initiate a complaint, you need to fill in our complaint form, which you can find here. here.

Please note! You have to send the complained product to us for assessment. It is not enough to just fill in the form. If you have questions about your product, send an email to info@C2safety.com and we will help you.

Frequently asked questions

Here you will find answers to the most common questions. If you cannot find the answer you are looking for, you can always contact us by calling 018 - 67 79 90 or emailing info@c2safety.com. We will help you as soon as we can!

If you order before 11.30, we will send your order the same weekday. Delivery time is normally 1-3 working days depending on where you live in Sweden.

Call or email us and let us know your requirements. If we have time to stop the order before the warehouse has packed it, we can adjust/shred and credit/refund the order. If we cancel your order, you can only place a new one. Otherwise, place a new order and return the incorrect one.

Yes, we have free shipping on orders over 500 SEK.

Fill in our return form or email us at info@c2safety.com to get your return shipping label. Circle what you want to return on the delivery note and put it in the parcel. Pack your goods in the same carton they were delivered in or equivalent, then attach the return shipping label to the packaging. Hand it in to your nearest DHL agent.

NOTE! Returns are only valid for unbroken packaging.

If we have time to change the address before the order leaves the warehouse, we will do so. In some cases, this is not possible and a fee of up to SEK 225 can be added (a fee that our shipping company takes that we cannot influence). Therefore, when placing an order, double-check that your information is correct.

Once your parcel has been delivered, you will receive a text message telling you where to pick it up. You can track your order on DHL website by quoting the parcel number in the email you received from us.

To initiate a complaint, you need to fill in our complaint form, which you can find here. here.

Please note! You have to send the complained product to us for assessment. It is not enough to just fill in the form. If you have questions about your product, send an email to info@C2safety.com and we will help you.

Call or email us with your request. If we stop the order before the warehouse has packed it, the order will be cancelled and refunded. If the order has shipped, place a new order and return the incorrect one. Contact Customer Services to explain the situation.